Refund Policy

Last updated: July 2026

1. General Policy

All purchases on Chinese Verify are final. Due to the nature of our service — instant access to Chinese business registry data and credit reports — we do not offer refunds once a report has been generated or data has been delivered.

2. Exceptions

We may consider refund requests in the following circumstances: (a) the report data is demonstrably incorrect or outdated due to our system error; (b) a duplicate charge was made to your account; (c) the service was unavailable and you were still charged.

3. How to Request a Refund

If you believe you qualify for a refund under the exceptions above, please contact us within 7 days of the transaction. Include your order details, the reason for the refund request, and any supporting evidence.

4. Processing Time

Approved refund requests will be processed within 5–10 business days. The refund will be issued to the original payment method.

5. Non-Refundable Items

The following are non-refundable under any circumstances: (a) reports that have been downloaded or viewed; (b) subscription cancellations after the billing period has started; (c) charges incurred due to incorrect search queries submitted by the user.

For refund inquiries, please contact us at [email protected]